Refund policy

 

At Outwild, we take pride in curating high-quality fishing gear, apparel, and accessories. This policy outlines your rights and our procedures for returns, cancellations, and refunds in compliance with EU consumer law.

Subscription Boxes

You may return an unopened subscription box within 14 days of delivery for a refund.

To qualify for a refund:

• The box must be unopened, unused, and in its original condition and packaging.

• Any box that has been opened, unsealed, or shows signs of use cannot be returned or refunded.

• You must notify us of your intention to return the box within 14 days of receiving it by emailing hello@outwildbox.com. 

• Returns must be shipped back within 14 days after confirming your return request. Return shipping address is:
  
  Outwild Return
  Turaidas iela 4-56
  Riga, Latvia 1039

• Refunds will be processed to your original payment method within 14 days of receiving and inspecting the returned item.

Incorrect or Missing Items

If your order arrives incomplete or incorrect, please contact us within 14 days of delivery at hello@outwildbox.com with your order number and photos, if possible.

We will ensure that you receive the correct products or a replacement at no additional cost.

Clothing & Accessories 

Our clothing and accessories (including hoodies, shirts, hats, beanies, jackets, accessories, and other apparel) are custom-made on demand and therefore non-returnable and non-refundable under EU law for made-to-order goods.

Please check size charts and product details carefully before placing your order. If your item arrives damaged or defective, please email us  within 14 days of receipt, and we will arrange a replacement or refund.